Encrate Global ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us about our digital product development and marketing services.
1. Who We Are
Encrate Global is a digital startup based in Dubai, United Arab Emirates, providing digital product development and marketing services to businesses worldwide. For privacy-related enquiries, please contact us through the contact form on our website.
2. Information We Collect
We may collect the following information when you interact with our website:
- Contact information — name and email address submitted through our contact form.
- Project details — service interest, message content, and any other information you voluntarily provide.
- Technical data — IP address, browser type, device information, and pages visited (via standard server logs or analytics tools, if enabled).
- Local storage — our website may store content preferences in your browser's local storage for site functionality. Our admin panel stores login session data locally in your browser.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes or proposals
- Deliver digital product development and marketing services you request
- Improve our website and user experience
- Communicate with you about projects, updates, or relevant services
- Comply with legal obligations
We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit our contact form
- Our legitimate interest in operating and improving our business
- Performance of a contract when you engage our services
- Compliance with applicable laws and regulations
5. Sharing Your Information
We may share your data with:
- Service providers who assist us (e.g. hosting, email, analytics) under confidentiality agreements
- Professional advisers where required (legal, accounting)
- Authorities when required by law or to protect our rights
We require third parties to handle your data securely and only for specified purposes.
6. International Transfers
As we serve clients globally from Dubai, your information may be processed in the United Arab Emirates and other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including responding to enquiries, delivering services, and meeting legal or accounting requirements. Contact form submissions are typically retained for up to 24 months unless a business relationship continues.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
To exercise these rights, contact us via the form on our website. We will respond within a reasonable timeframe.
9. Cookies & Similar Technologies
Our website may use essential cookies or browser storage required for basic functionality. If we implement analytics or marketing cookies in the future, we will update this policy and, where required, obtain your consent.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
11. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out via our contact page. Encrate Global, Dubai, United Arab Emirates.