These Terms and Conditions ("Terms") govern your use of the Encrate Global website and your engagement with our digital product development and marketing services. By accessing our website or using our services, you agree to these Terms.
1. About Encrate Global
Encrate Global is a digital startup headquartered in Dubai, United Arab Emirates. We provide digital product development (including web applications, mobile apps, SaaS platforms, and custom software) and marketing services (including brand strategy, SEO, content, and paid advertising).
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Attempt to gain unauthorised access to our systems or admin areas
- Transmit harmful code, spam, or misleading information
- Copy, scrape, or reproduce website content without permission
- Use the website in any way that could damage our reputation or operations
We reserve the right to restrict access to our website at any time.
3. Services & Engagements
Information on our website is for general marketing purposes and does not constitute a binding offer. Specific services, deliverables, timelines, and fees will be agreed in a separate proposal, statement of work, or contract ("Service Agreement") before work begins.
In the event of conflict between these Terms and a signed Service Agreement, the Service Agreement shall prevail for that engagement.
4. Client Responsibilities
When engaging our services, you agree to:
- Provide accurate information and timely feedback
- Supply content, assets, and approvals required for project delivery
- Ensure you have rights to any materials you provide to us
- Make payments according to agreed terms
- Designate an authorised point of contact for communications
Delays caused by late feedback or missing materials may affect timelines and are not our responsibility unless otherwise agreed in writing.
5. Fees & Payment
Pricing will be specified in your proposal or Service Agreement. Unless stated otherwise:
- Invoices are payable within the period stated on the invoice
- Late payments may incur interest or suspension of work
- Third-party costs (hosting, licences, ad spend, stock assets) are billed separately unless included in the agreement
6. Intellectual Property
Our materials: All website content, branding, templates, methodologies, and pre-existing tools remain the property of Encrate Global unless otherwise agreed.
Deliverables: Upon full payment, ownership of final deliverables specified in your Service Agreement will transfer to you, excluding our underlying frameworks, reusable components, and general know-how.
Client materials: You retain ownership of content and assets you provide. You grant us a licence to use them solely to deliver the agreed services.
Portfolio: Unless agreed otherwise in writing, we may display completed work in our portfolio and marketing materials.
7. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information shared during an engagement. This obligation survives termination of the business relationship, except where disclosure is required by law.
8. Warranties & Disclaimers
We will perform services with reasonable skill and care in accordance with industry standards. Our website and general marketing content are provided "as is" without warranties of any kind, express or implied.
We do not guarantee specific business results from marketing campaigns or software products, as outcomes depend on many factors outside our control.
9. Limitation of Liability
To the fullest extent permitted by applicable law:
- Encrate Global shall not be liable for indirect, incidental, special, or consequential losses (including lost profits or data)
- Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific engagement giving rise to the claim in the twelve (12) months preceding the claim
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
10. Term & Termination
Ongoing services continue until completed or terminated as set out in your Service Agreement. Either party may terminate an engagement in accordance with the termination clause in the Service Agreement, or with reasonable notice if no specific clause exists.
Upon termination, you must pay for all work completed and non-cancellable third-party costs incurred up to the termination date.
11. Third-Party Services
Our work may involve third-party platforms (cloud hosting, app stores, advertising networks, payment gateways). We are not responsible for third-party terms, outages, policy changes, or fees imposed by those providers.
12. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise agreed in a Service Agreement.
13. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, please contact us via the contact form on our website. Encrate Global, Dubai, United Arab Emirates.